Password Reset Provides the capability to reset user passwords that are stored and pre-authenticated in a supported credential store separate from Customer’s instance of the subscription service, such as Microsoft Active Directory. Patch Orchestration Provides the capability to integrate with patch management tools to import the required patch details and deployment status of assets to provide visibility into the correlation of patches, deployment status, assets, and vulnerability information. Also provides the capability to allow the IT team to take remediation actions with appropriate prioritization of patch updates. Performance Analytics Provides advanced analytics and time series analysis for KPIs. Provides secure, simple access to Key Performance Indicators (KPIs) and metrics that companies can use to proactively optimize business services, improve processes and align with organizational goals. Planned Maintenance Provides the capability to automatically create work orders and work order tasks via schedules that are triggered based on meters, usage, and/or duration. Planned Work Management Provides the capability to streamline the administration of recurring work orders and associated tasks that are automatically created. Policy and Compliance Management Provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and best practices. Additionally, provides structured Workflows for the identification, assessment, and continuous monitoring of control activities. Predictive Intelligence Provides the capability to use supervised machine learning to train solutions with Customer’s historic ServiceNow data to predict an outcome, such as a field (Formerly: Agent Intelligence) value in a record. 14 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.