Network Inventory Core Provides core capabilities for customers in the telecommunications industry to model and represent their physical and virtual networks and the services provisioned on such networks. It includes the ability to manage network assets used to build and render the network. Operational Technology Incident Facilitates the process of restoring normal Operational Management Technology operations by providing capabilities to record, classify, distribute, and manage incidents through to resolution. Operational Technology Manager Provides the capability to locate physical and virtual devices connected to an Operational Technology network. When Discovery locates a device, it explores its configuration, status, software, and relationships to other connected devices, and updates the CMDB. Operational Technology Manager enables customers to use alternate sources of data to discover assets using Service Graph Connectors. Operational Technology Integrates with third-party solutions to generate a set of Vulnerability Response actionable reports of vulnerable Operational Technology assets in Customer’s environment. Allows Customer to create response task, change request or problem tickets to address vulnerabilities, enabling security teams to preform further investigation or allowing Operational Technology teams to remediate. Orchestration Core Provides additional capabilities to allow Workflow to automate systems outside of a Customer’s instance and create codeless, reusable actions. Order Management Provides the data model and capabilities for order execution processes. Order Management for Provides the data model and capabilities for order Telecommunications, execution processes in the Telecommunications Media & Technology industry. (Formally: Order Management for Telecommunications and Media) Outsourced Customer Service Provides the capability to manage outsourced customer service providers. 13 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.