Privacy Management Provides capabilities to manage enterprise-wide privacy programs by enabling Customers to conduct privacy impact assessments, which determine what controls can be applied and automatically monitored to assist Customers with verifying their compliance with various privacy regulations and policies applicable to the Customer, as determined by the Customer. Proactive Customer Service Provides the capability to proactively trigger case Operations workflows. Problem Management Facilitates the process of identifying the root causes of errors in the IT infrastructure by providing capabilities to record, escalate, and manage problems through to resolution. Process Optimization Provides the capability to create business process flow maps from audit trail data, view and assess inefficiencies within the process optimization workbench, and integrate with performance analytics and continual improvement management applications. Procurement Case Management Provides the capabilities to configure and manage service catalogs, workflows, and knowledge for procurement services. Project Portfolio Management Provides capabilities to plan, organize, and manage projects and project portfolios including associated tasks and resources. Public Sector Digital Services Core Provides the data model, and capabilities for Customer Service Management for Customers in the public sector industry. Purchase and Receipt Automation Provides the capabilities to automate sourcing, requisition, and order workflows across work teams and third-party tools. Release Management Facilitates the planning, design, build, configuration, testing, and release of hardware and software into the IT infrastructure. Regulatory Change Management Provides the capabilities to integrate with regulatory intelligence providers, integrate with regulatory workflows to assess the applicability and impact of regulatory events, map the regulatory events with internal Government, Risk, and Compliance objects, 15 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.